Orders placed on this website only ship to valid US/APO addresses. We do not ship any items shown on this site to an international address. Please go to our Etsy shop HERE to place an international order.
Most of our items are "painted to order" and can not be shipped right away. Lead time for orders is 3-8 business days before shipping. You can always message us if you need an ETA for an order!
We ship all orders through USPS. Tracking will be emailed to the address provided for the order. We ship either first class mail (2-5 days) or Priority Mail (2-3 days) depending on the item and weight.
Each order is sent to the shipping address on file when placing the order; please make sure this information is accurate. Any returned packages due to an incorrect shipping address (that was not communicated and confirmed in advance) will be re-shipped at the buyer's expense. We can offer a refund for the returned order, however, there will be a 10% restocking fee charged and original shipping charges will not be refunded.
****USPS SHOWS ORDER NOT DELIVERED****
For orders that have not been delivered, we must wait 21 days for US locations.
We will do everything we can to ensure you have a great experience. We will advise if any action is required on your part to complete the insurance claim process. A refund or reship for the lost order can not occur until the insurance claim requirements have been met.
****USPS SHOWS ORDER DELIVERED BUT ORDER NOT RECEIVED****
The Shabby Store® cannot be responsible for stolen packages. If you have issues with packages shipping to your address, please consider updating your shipping address to a more reliable location. USPS insurance claims cannot be processed for this issue type. No refunds will be issued and we will have to recommend to reorder to an alternate address.
****ORDER DAMAGED IN SHIPPING****
Please send us a message within 48 hours of receiving your order. Please include photos showing the damage to the item and the packaging as it arrived to you, which is necessary for the insurance claim. Please do not wait to contact us, as we are under specific time constraints to obtain an insurance refund. Please note that a refund or reshipment for a damaged item will be processed only after all necessary actions have been successfully completed and the order is still eligible for an insurance refund. We cannot process a replacement or a refund for orders that were received damaged but not reported to us in a timely manner.