Processing and Shipping Policy
Most of our items are "painted to order" and can not be shipped right away. Painted items have a lead time of 1-2 weeks since we do batch processing. Unpainted items have a lead time of 1-4 business days.
You can always message us if you need an ETA for an order!
Multiple shipping methods will appear at checkout. The shipping times for each service are as follows:
First Class: 2-5 days
Priority Mail: 2-3 days
Each order is sent to the shipping address on file when placing the order; please make sure this information is accurate. Any returned packages due to an incorrect shipping address (that was not communicated and confirmed in advance) will be refunded, less any shipping fees paid.
****USPS SHOWS ORDER DELIVERED BUT ORDER NOT RECEIVED****
The Shabby Store® ships to the address on file and cannot be responsible for stolen packages. If you have issues with packages shipping to your address, please consider updating your shipping address to a more reliable location. USPS insurance claims cannot be processed for this issue type. No refunds will be issued and we will have to recommend to reorder to an alternate address.
****ORDER DAMAGED IN SHIPPING****
Please send us a message within 48 hours of receiving your order. Please include photos showing the damage to the item. We will be glad to issue a refund once a photo of the damage has been provided.
The Shabby Store® accepts returns. Please contact us within 14 days of receiving your order to request the item(s) to be returned. We do not provide return labels for any orders. All return shipping charges are the responsibility of the buyer. We advise to use a shipping method that will provide a tracking number to verify the return.
We will refund the cost of the item(s), less original shipping charges if paid, within 48 hours of receiving the returned item. A 20% restocking fee will also be applied to the order. The item must be in original condition with no damage. If an item is returned damaged, a refund will not be provided; because of this, we recommend purchasing insurance in case the item is damaged during shipping. Please send the order back with a note inside referencing the order number to the address below.
The Shabby Store
3815 Spear St
We do not offer exchanges. We process exchanges as a return/reorder OR reorder.