We can only cancel orders within 24 hours of the order being placed. Please email with your cancellation request.
We do not offer exchanges. We treat exchanges as a return and reorder
The Shabby Store® accepts returns. Please contact us via email at within 10 days of receiving your order to request the item(s) to be returned. We do not provide return labels for any orders. All return shipping charges are the responsibility of the buyer. We advise to use a shipping method that will provide a tracking number to verify the return.
We will not refund the original shipping costs.
We will refund the cost of the item(s), less original shipping charges and a 10% restocking fee (see below), within 48 hours of receiving the returned item. The item must be in original condition with no damage. If an item is returned damaged, a refund will not be provided; because of this, we recommend purchasing insurance in case the item is damaged during shipping.
All returns are subject to a non-negotiable 10% restocking fee. This fee covers the cost of multiple items:
- Time, labor, and cost of supplies to process your requested order
- Time and labor to process your return
- Increased risk of selling an already customized item